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Seller Payment & Settlement Policy – Brandwin.in

  1. Payment Methods

Sellers on Brandwin.in will receive payments through the following secure channels:

  • Bank Transfer (NEFT/IMPS/RTGS) – credited directly to the seller’s registered bank account.
  • UPI Payments – for faster and smaller settlements (where applicable).
  • International Transfers – for export sellers, settlements will be made through wire transfer or other approved methods (as per RBI & FEMA guidelines).

 Note: Sellers must ensure that the bank details provided during registration are correct and up-to-date to avoid payment delays.

  1. Payment Process – Step by Step

Payments are released only after the order is successfully delivered to the buyer and the return window (if any) is closed.

Step 1: Order Received – Buyer places an order on Brandwin.in.
Step 2: Dispatch & Delivery – Seller ships the order and confirms delivery.
Step 3: Return Period Ends – If the buyer does not return the product within the policy period, the order is marked as complete.
Step 4: Invoice Generated – Brandwin.in generates a seller invoice showing order value, deductions, and applicable fees.
Step 5: Settlement Processed – Payment is initiated as per the seller’s settlement cycle.
Step 6: Amount Credited – Final payout is transferred to the seller’s bank/UPI account.

  1. Settlement Cycle

Brandwin.in follows a standard settlement cycle to ensure smooth cash flow for sellers:

  • B2C Sellers: Payments are settled on a weekly basis (every 7 days).
  • B2B Sellers: Payments are settled on a bi-weekly basis (every 14 days).
  • Import & Export Sellers: Payments are settled on a monthly basis, as per international trade and compliance guidelines.

 In case of high-value or bulk orders, Brandwin.in may hold payments for verification until order completion is confirmed.

  1. Deductions & Charges

Before settlement, the following deductions may apply:

  • Platform Service Fee (commission based on category).
  • Payment Gateway Charges (if applicable).
  • Logistics / Courier Charges (for Brandwin-handled shipments).
  • TDS / GST Deductions (as per government regulations).
  • Return/Refund Adjustments (if buyer initiates a valid return).
  1. Special Conditions for Sellers
  • Cash-on-Delivery (COD) Orders: Payments for COD sales will be settled only after Brandwin.in successfully collects the amount from the buyer.
  • Cancelled / Returned Orders: No payment is made for cancelled or returned orders. Adjustments are reflected in the next settlement cycle.
  • Disputes / Claims: If there is any dispute regarding order delivery or quality, settlement may be withheld until resolution.
  1. Transparency & Reporting
  • Sellers can track their payments in real-time via the Seller Dashboard.
  • A detailed settlement report is generated for every cycle, showing:
    • Total order value
    • Platform fees and deductions
    • Net payable amount
    • Date of settlement
  1. Support & Escalation

Brandwin.in’s Seller Support Team is available to assist with any payment-related queries, including:

  • Missing or delayed payments
  • Bank detail updates
  • Settlement clarification
  • Dispute resolution

 Sellers can raise a support ticket via their dashboard or email support@brandwin.in.

  1. Legal & Compliance
  • All settlements are subject to Indian laws, RBI guidelines, FEMA regulations (for exports), and GST/TDS rules.
  • Brandwin.in reserves the right to withhold or adjust payments in case of fraud, non-compliance, or legal disputes.

By registering as a seller, you agree to this Payment & Settlement Policy and all other terms published on Brandwin.in.

Note:
This policy is designed to provide sellers with clarity, confidence, and security in their financial transactions with Brandwin.in. Our goal is to create a fair, transparent, and growth-oriented marketplace for every seller.