Return Policy

When making a purchase online, it is important to understand the seller’s return policy. This ensures that you are aware of your options in case the product you receive is faulty or does not meet your expectations. Some sellers may offer an exchange for a similar product, while others may offer a refund or replacement. It is important to note that not all items may be eligible for returns, so it is always best to confirm the policy for the specific product you are interested in. By being informed about the return policy, you can make a confident purchase knowing that you have options if the need arises.

How do I return the Brandwin.in item that I received?

Our return policy allows for returns and exchanges under certain conditions. If you are not satisfied with your purchase for any reason, please contact our customer service team within 7 days of receiving the item to initiate the return or exchange process. To be eligible for a return or exchange, the item must be in its original packaging and in the same condition as when you received it. Please note that some items, such as intimate apparel, are not eligible for return or exchange due to health and hygiene concerns. We strive to ensure that our customers are satisfied with their purchases and we will do our best to accommodate all reasonable requests for returns and exchanges.

Important Note: For returns and exchanges, you must provide a parcel opening recording video clip as proof. Return requests without the required proof will not be acceptable.

What cannot be exchanged or returned are the following items:

When making purchases, it is always important to be aware of the store’s return policies. Some items may not be eligible for exchange or refund, such as those that have visible dirt or have been used, washed, damaged, or soiled. It is also important to note that certain items, such as lingerie and undergarments, cannot be returned or replaced due to hygienic concerns.

Additionally, products that were purchased as combos or sets may not be eligible for return or replacement. If you have purchased a sealed brand of electronic equipment, it cannot be returned in any circumstance if the seal has been broken.

However, there may be some exceptions to these policies, particularly for products with branded packaging. It is always recommended to thoroughly read and understand the store’s return, repair, and replacement policies before making a purchase.

Eligibility for Returns:

You can apply for a return within seven days from the date of purchase at no cost if:
 You receive a defective product or wrong product.

To be eligible for a return, the product must be returned unused, in its original packaging, with all tags and the genuine billing of the product. Failure to comply with any of these conditions may result in your return request being rejected.

What are the terms for a return or a replacement?

In the event that Brandwin Courier Service does not provide service in your area, please do not worry. We will notify you and suggest that you return the item through a different third-party courier service. We will provide you with all the necessary details and information to make the process as smooth as possible. Our goal is to ensure that you have a seamless shopping experience with us, and we will do everything in our power to make that happen.

If the products I received are the incorrect size, can I get a replacement?

t is important to note that the product must be in its original condition with all tags and packaging intact for the exchange to be approved. Additionally, the customer must bear the cost of shipping the product back to the company’s warehouse. However, if the wrong size was delivered due to an error on Brandwin’s part, the company will bear the cost of shipping for the replacement product. With this policy in place, you can shop with confidence knowing that you can easily exchange your product for the correct size if needed.

If the item has physical damage, can I obtain a replacement?

Can I get a replacement if there is physical damage to the item?

It is important to note that not all items can be replaced due to physical damage. In some cases, the damage may have been caused by misuse or mishandling of the product, which may void the warranty. It is important to carefully read the terms and conditions of the warranty before submitting a replacement request. If you are unsure about whether your item is eligible for a replacement, you can contact customer service for further assistance. They will be able to provide you with information about the warranty and the replacement process. In the event that your item is not eligible for a replacement, you may be able to have it repaired or refunded. Again, it is important to carefully read the terms and conditions of the warranty to understand your options.

Can I get a replacement product if I received the wrong product?

If I received the incorrect product, is it possible for me to get a replacement?

To initiate a replacement request, simply reach out to our customer support team through our website or email. Provide your order number and explain the issue you encountered. Our team will review your request and assist you in getting the correct product shipped to you as soon as possible. We understand that receiving the wrong product can be frustrating, and we want to make things right for you. Our goal is to ensure that all of our customers are satisfied with their purchases, and we will do everything we can to make that happen. Don’t hesitate to contact us if you have any questions or concerns.

How should I proceed if the goods I received is not what the website describes?

To request a replacement, you can contact our customer service team who will be more than happy to assist you. Simply provide them with your order number, the details of the item that you received, and the nature of the discrepancy. They will then guide you through the process of returning the item and receiving a replacement. We apologize for any inconvenience caused and strive to make sure that all our customers receive the products that they expect and deserve. Our aim is to make sure that you are completely satisfied with your purchase from us.

How should I proceed if a product I receive is defective or broken?

To do this, navigate to the “My Orders” section of your account, find the order containing the faulty item, and click on “Return or Replace Items.” From there, select the product you wish to replace and the reason for the replacement request. You may also need to provide photos or additional details about the issue with the product.

Once your replacement request has been submitted, the seller will be notified, and they will have a chance to confirm the request or offer an alternative solution. If the seller agrees to the replacement, they will provide you with a return label to send the faulty item back to them. Once they receive the item, they will ship the replacement product to you.

It’s essential to note that replacement requests must be made within a specified time frame, and the product must be in its original packaging and condition. If you’re unsure about whether or not your product qualifies for a replacement, check the seller’s return policy or contact their customer service team for assistance.

What would happen if a particular replacement product was taken off the website?

In the case where the replacement product you desire is no longer available on our website, we understand how frustrating this can be. However, we will do our best to offer a suitable alternative that meets your needs. Our customer service team will be happy to assist you in finding a similar item or suggesting alternative options. If we cannot find a suitable replacement, we will process the refund as quickly as possible. Please note that it may take a few days for the refund to appear in your account, depending on your payment method. We apologize for any inconvenience this may cause and appreciate your understanding in this matter.

If I made an advance payment for the goods, how can I get a refund?

It is important to note that the refund process may vary depending on the seller’s policies and the payment gateway used. Some sellers may require you to initiate the refund process by contacting their customer service team or by filling out an online refund form. It is essential to read the seller’s refund policy before making a purchase to understand the terms and conditions of the refund process. If you face any issues during the refund process, don’t hesitate to reach out to the seller’s customer service team for assistance.

How can I get my orders cancelled?

To activate your cancellation request, you can simply log in to your account and navigate to your order history. Find the order you wish to cancel and click on the “cancel” button. You will then be prompted to provide the reason for cancellation. Please provide as much detail as possible, as this will help us improve our services in the future. Once your cancellation request has been processed, you will receive a confirmation email and we will initiate the refund process. Please note that it may take several business days for the refund to appear in your account, depending on your bank or payment provider. If you have any questions or concerns about cancelling your order, please don’t hesitate to contact our customer service team for assistance.

Cancellations Before Dispatch:

Cancellations are possible only if the order has not been dispatched from our warehouse.

For hygiene reasons, we do not accept returns on certain product categories, including panties & lingerie set.

How does the refund procedure work following a cancellation?

It is important to note that the refund process may take a few business days to complete. Additionally, if you used a credit card to make the payment, it may take a few more days for the refund to reflect on your card statement. If you have any concerns or questions about the refund process, please don’t hesitate to contact our customer service team. They will be happy to assist you and provide you with any information you may need regarding your refund. We strive to make the cancellation and refund process as straightforward and hassle-free as possible for our valued customers.

Missing Items from Your Order:
If you find that any items you ordered are missing from the package, “you must have the parcel opening video recording clip as a proof”.

What is the progress of the installation service?

We understand that you may be excited to receive your new product and start using it right away, but it is important to follow these guidelines to ensure a smooth and safe installation process. The Third Party Brandwin Service Partners have been trained and authorized to install the product correctly and efficiently. They will also be able to answer any questions you may have about the product or its installation. By allowing the authorized person to assist you with the installation process, you can have peace of mind knowing that your product is installed correctly and ready to use. Thank you for your cooperation and understanding.

How long would it take for me to cancel my order?

Once you activate the cancellation feature and provide a valid reason for cancelling your order, the cancellation process should take no more than 24 hours. However, please note that if the item has already been shipped or delivered, you may need to return the merchandise in accordance with the return policy. It is important to carefully read and follow the stated terms of the return policy to ensure that your cancellation request is processed smoothly and without any issues. If you have any further questions or concerns about cancelling your order, please do not hesitate to reach out to our customer service team for assistance.

In the event that you receive a delivery confirmation but the product is not delivered, what should you do?

If you find yourself in a situation where you have received a delivery confirmation but have not received the product, it is important to take immediate action. By reporting the issue within 7 days of the date of the delivery confirmation email or SMS, you can help ensure that the problem is resolved as quickly as possible. It is important to provide as much detail as possible in your report, including the date and time of the delivery confirmation, the product that was supposed to be delivered, and any other relevant information. This information will be used for verification purposes and will help the company to investigate the issue and take appropriate action. Remember, prompt reporting is key to resolving delivery issues and ensuring that you receive the products you have ordered.